At ModernMahi, we help SaaS and service-based businesses deliver experiences that retain, grow, and delight customers. Whether you need a fresh onboarding journey, stronger health metrics, or more strategic QBRs, we’ll help you shift from reactive to proactive.
Who We Work With
SaaS companies needing to reduce churn or scale CS
Customer Success leaders looking to sharpen strategy
Customer Support leaders looking to do more with less
Startups building out their first CX/CS processes
Teams navigating renewals, expansion, or segmentation challenges
Customer Journey & Onboarding Design
Create a seamless journey that engages customers from day one.
Success Planning & QBR Frameworks
Drive value-based conversations with repeatable, scalable tools.
Health Scoring & Churn Risk Strategy
Measure what matters, and act early to prevent churn.
CS Team Coaching & Workflow Audits
Upskill your team and optimise how they work.
Voice of Customer & Feedback Loops
Close the loop on insights, drive improvements, and engage your users.
We’ve worked across CS platforms like Gainsight, Planhat, Vitally, Zendesk, HubSpot and even good ol’ spreadsheets. Whether you need a full CS function build or just a sharper playbook, we’ve got you.
Reduced churn and improved retention
Higher product adoption and NPS
CS team clarity and consistency
Better alignment across CX, Sales, and Product
Let’s chat about what’s working, what’s not, and where we can help.
